"On March 26, I conducted another round of consultations with Dynasty furniture." "The result I got this time is that if I want to return the goods, I have to bear the freight, packaging, and 10% of the total return." Last week, Ms. Liu and the royal family's tug of war had a new battle. A round of confrontation, but after several efforts, the result is still unsatisfactory. If you want to return the "problem furniture", you have to pay a huge amount of money. The latest solution given by the famous furniture brand Dynasty Furniture made Ms. Liu angry! "You have to return nearly 20,000 yuan to return the goods" "I didn't expect to buy such a piece of solid wood furniture, which caused such a big trouble." Recently, Ms. Liu was worried about the problems caused by the dynasty furniture. "The furniture has not been used. There must be a quality problem. After consulting with the manufacturer for nearly a month, our family had tossed about this matter several times and had not yet obtained a satisfactory result. " "I have completely lost faith in the dynasty. I have to return the goods within the three-guarantee period, and I have to bear so many expenses." Ms. Liu made a rough calculation. "The return fee is 10% of the total payment, which is 13,000, plus On the shipping and packaging fees, I ended up with no furniture left, and I had to pay the merchant nearly 20,000. After two months of tossing the whole family, I had to find money. What should I do if I lost? " "We are acting according to regulations, no tricks!" The reporter once again contacted Yu, the manager of the after-sales service department of Shenyang Branch of Royal Furniture. He gave three solutions. First, he can repair it and extend the warranty period. For the wardrobe that has been light-transmitted and the bed with the biggest crack, you can give Return; the second option is to replace the furniture; the last option is to return the goods to Ms. Liu, but Ms. Liu is required to bear the freight, packaging and 10% of the total return. Manager Yu said that they are also in accordance with the purchase contract. For product quality issues, Manager Yu has been vague. As for the cracks in the furniture because of improper maintenance, manager Yu admitted that the salesperson did not inform Ms. Liu at that time. Dynasty furniture was also responsible for training the salesperson for negligence. "Talk about consumer responsibilities? Give proof first!" The provincial consumer association Mr. He told reporters that if the product is returned within the three-guarantee period, it is a product quality problem rather than a problem caused by the consumer. Consumers should not be responsible for freight, packaging, and return fees. If the interior is too dry, it is easy for the moisture content of the solid wood products to not meet the standard. However, the problem of cracks and light transmission in the final products proposed by the dynasty furniture is due to the fact that the consumers' houses are too dry and improperly maintained. This needs proof. That is to say, if the manufacturer has doubts about this issue, it is necessary to give evidence before making a conclusion, and should not blame the consumer directly. Mr. He also introduced that according to the relevant provisions of the Consumer Law, consumers can negotiate with the factory for compensation for losses caused by the incident itself to consumers, such as lost time and transportation expenses. Citizen voice: "How much can I buy furniture for?" Recently, after the relevant reports of the dynasty furniture were seen in the newspaper, the hotline of this newspaper also received calls from many readers. "As a big brand company, Dynasty Furniture has quality problems in its products and bargaining with consumers, which really makes me intolerable." Mr. Wang, a citizen, said. "I think the attitude of the dynasty is too sincere. I have to spend 20,000 yuan to buy furniture once in the dynasty. After that, it has to be a joke in Shenyang City. Also, you have not told consumers more maintenance methods, the dynasty There is an inescapable responsibility. "Ms. Cao, a citizen, was also very dissatisfied with the royal furniture practices. "The dynasty furniture is so tossing consumers, and it also allows consumers to take the money. Is this the essence of the development of the dynasty brand?"
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Manufacturers and experts of the dynasty furniture solid wood cracked
Ms. Liu found Dynasty furniture. The manufacturer stated that this was a normal expansion joint, and that improper consumer maintenance was the key to the cracks in the furniture. The manufacturer agrees to give maintenance or replacement, and return is impossible. On March 20, Ms. Liu contacted Dynasty Furniture again. The reporter of this newspaper came forward to mediate. Dynasty Furniture never admitted that she had quality problems. The two sides negotiated for 1 hour. The dynasty furniture concluded that the light-transmitted wardrobe and bed can be returned. Other furniture can only be repaired, extended warranty is appropriate, and can be replaced in serious cases.